Email Consolidation, Record Retention, Archiving and e-Discovery, and High Availability

Executive Summary

Overview
Symantec Corporation is a global leader in infrastructure software. The company helps customers protect their infrastructure, information, and interactions by delivering software and services that address risks to security and system availability. Headquartered in Cupertino, California, Symantec has operations in more than 40 countries.

Barriers
Symantec sought an archiving solution to provide a framework for organizing unstructured content for legal holds and records retention purposes. Email was identified as one of the higher risk areas and became the focus of the first phase of the archiving project. The company also wanted to reduce email storage costs and improve end-user access to relevant emails and data.

The Solution
Seeking greater operational efficiency lower costs, and the ability to benefit from the company’s own technology, Symantec leveraged the expertise of key legal, IT, product, and consulting personnel to establish an internal Corporate Records Retention Program. The program involved defining a global records management policy and retention schedule, deploying Symantec Enterprise Vault software, and enhancing the Enterprise Vault infrastructure. Between December 2005 and December 2007, the following milestones were achieved as part of Phase One: consolidation and clustering of the Microsoft Exchange Server infrastructure, deployment of these Enterprise Vault options, including Microsoft Exchange Archiving, to all 17,500 Symantec employees, Microsoft Exchange Journaling to the executive team, and the Offline Vault option to the executive team and mobile/remote employees.

Phase Two, which involves extending the Microsoft Exchange Journaling option to additional employees and Discovery Accelerator to the legal and the ESI Custodian Management groups, is currently underway. Phase Three, which includes the rollout of the Automated Classification Engine option, is expected to occur later in 2008.

Symantec’s relationship with NetApp was instrumental in the project planning and deployment, ensuring that the NetApp storage units and data management and protection components were properly integrated. In addition, the strong, cooperative partnership between Symantec’s core team members was a critical success factor.

Benefits
As a result of the Phase One Enterprise Vault deployment, Symantec is achieving substantial business value. The Alchemy Solutions Group conducted a Total Operational and Economic Impact (TOEI™) analysis and quantified realized and projected business value in the following areas:

• IT Helpdesk Mailbox Support Labor Savings: $62,541 in cost savings by eliminating mailbox quota and corruption issues
• Microsoft Exchange Server Cost and Labor Savings: $2,069,404 in savings associated with server hardware, software, maintenance, and IT labor costs
• Lower Cost Email Storage: $1,540,787 in storage savings with compression and a tiered storage infrastructure
• Higher Availability Productivity Savings: $3,266,516 in labor productivity savings by consolidating and clustering Microsoft Exchange servers

In addition to the above benefits, Enterprise Vault Discovery Accelerator that is still in the process of being deployed to the Legal and ESI Custodian Management Departments will reduce, or fully eliminate, the cost of outsourced external hosting fees of $20 to $40 per gigabyte (GB) and the cost to upload the associated external review tools of approximately $1 to $3 per megabyte (MB).