Storage and Availability Management, Backup and Recovery, Endpoint Security, and Security Management

Executive Summary

Overview
Thai Airways International Public Company Limited (THAI) is the national carrier of the Kingdom of Thailand. Founded in 1960, the airline operates domestic, regional, and intercontinental flights from its home base in Bangkok. It transports passengers, cargo, and mail on regularly scheduled and chartered flights.
Barriers
To comply with the company’s strategic plan, the information technology (IT) organization was challenged to operate in a cost-efficient, productive manner, and to support the enterprise in its efforts to reduce operating expenses while maintaining customer safety and satisfaction. Specifically, it needed to be responsive to the dynamic needs of the business, adapt to rapid data growth, increase labor productivity, drive down costs, and reduce risks. Additionally, tools were required to support high application availability, server virtualization, streamlined backups and updates, and improved security reporting.
Solution
To meet these challenges, THAI consolidated on the following Symantec products between 2005 and 2011: Symantec NetBackup to expedite backup and recovery processes, improve backup success rates, and enable data deduplication; Veritas Cluster Server to resolve application availability issues; Veritas Storage Foundation HA to centralize and streamline storage management; Symantec Endpoint Protection to reduce exposure to security risks including viruses, malware, and intrusions; and Symantec Security Information Manager to prioritize and improve threat response.
Benefits
A Total Operational and Economic Impact (TOEI®) analysis by Alchemy Group, Inc. found that Symantec solutions delivered significant operational and economic benefits to THAI. By automating labor-intensive tasks and providing better analysis tools, the Symantec solutions and associated process improvements dramatically reduced the time that IT staff spent on system management and key security activities,
improved availability for end users, and reduced storage costs. Actual and projected savings of nearly $3.3 million are quantified for the period of January 2005 through December 2013 (all savings are expressed in U.S. dollars).

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