Alchemy Group acts as a trusted advisor in managing the many organizational issues that are introduced when restructuring and/or renewal is required. Our focus is narrowed to the shortest time to benefit towards the goals that you have defined. In most cases, those goals more specifically defined as predictable quarterly revenues and meeting market expectations on margins. Alchemy Group focuses on your client facing organizations including Sales, Marketing and Customer Support. We consider organizational improvements, leadership assessment and talent management, sales and marketing process optimization, client engagement best practices, and market research to help you make the right decisions, in the right sequence.

We get the big picture. We understand the details. We understand the risk and the opportunity. Our team of seasoned practitioners rolls up their sleeves and become a part of the solution from planning all the way through execution and measurement. In some cases, interim leadership and staffing is also provided as part of the total deliverable. The way we measure our success with your firm is simple……did the revenues increase?….did the margins increase?…..are the client facing employees more inspired to do what is required?……did we impact your overall corporate performance?

Most client facing organizations that have missed the way-point having invested heavily in programs that are sexy and have fan fare but have little impact on the mission of driving top line revenues. While most architects of these programs are well intended, the ability to measure them is often lost in the organizational drag or the fog of other competing objectives and resources. Having the clarity to determine how the program will be measured before it is launched will save precious resources and millions of dollars. Jack Welch in his book Straight from the Gut stated, “if you can’t measure it, don’t walk…. run away from the idea.” We agree.

A key consideration for all client-facing organizations is the establishment of effective and repeatable processes without robbing the organization of its creativity. Identifying the variances in the marketing, sales and customer support processes and confirming the internal value of each is the beginning of the knowledge transfer required to inspire and direct the appropriate level of change. In short, the mission is to identify and eliminate non-value added processes in the pursuit of revenue and margin contribution and providing the customer with world-class customer care.